Sandra Baldwin

Senior Implementation Project Manager @Fabric

NY, US

The company, originally recognized as Zipnosis, was acquired by Florence in May of 2023. Following the acquisition, it underwent a rebranding initiative and officially adopted the name Fabric as of January 2024. • Leads end-to-end management of multiple projects and programs within Fabric’s SaaS virtual care suite, with clients in healthcare organizations such as hospitals, clinics, payers, and diverse health systems.• Acts as the primary point of contact for client stakeholders throughout the project lifecycle, delivering expert guidance, proactive support, and consistent communication to ensure project success.• Collaborates closely with cross-functional teams (Sales, Product, Engineering, Marketing, and Customer Success) to foster a cohesive environment that drives continuous improvements, positive morale, and successful project outcomes. • Develops and executes comprehensive project plans, timelines, and milestones, ensuring alignment with client requirements and strategic objectives.• Manages project scope, budget, and resources effectively, proactively identifying and mitigating risks and issues to ensure on-time, on-budget delivery.• Facilitates regular project status meetings, providing detailed updates to stakeholders on progress, risks, milestones, and upcoming deliverables.• Leads post-implementation reviews and lessons learned sessions to capture insights to capture process improvements for future projects.• Mentors new and junior Customer Operations team members, sharing expertise and best practices to enhance team performance and project execution.

University of Minnesota Duluth

Bachelor of Business Administration - BBA, Health Care Administration/Management

Normandale Community College

Associate of Science (A.S.), Business