Sandra Anne Ritch
Customer Service Team Lead (CSTL)
- Role
- Customer Service Team Lead at Publix Super Markets
- Location
- Gainesville, FL, US
- LinkedIn followers
- 500 followers
About Sandra Anne Ritch
QUALITY AND TRAINING LEAD SUPPORTLeverage Customer Relations | Manage Vendor RetentionSkilled quality and training analyst in the commercial information industry. Leverage process improvements, project management, and training strengths to provide exceptional customer service and vendor quality. Enthusiastic leader with aspiration to exceed commitments with integrity. Expertise includes:• Vendor Management• Data Collection• Customer Service• Account Management• Quality Assurance• Training• Business Process Improvement• Business Analysis & Duplicate ResolutionTECHNICAL SKILLSMS Office (Outlook, Excel, Word, PowerPoint, Access, Microsoft Teams, Yammer, and Visio)Skype for Business | Salesforce.com | VerintOFFICE MACHINES AND EQUIPMENT• General office equipment such as telephone, copy machine, fax machine, calculator, computer
Experience
Customer Service Team Lead
Mar 2022 — Present
Education
Lehighton Area High School
High School Diploma, Business
1990
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