Sandra Aguilar
Training & Development Manager @Virgin Voyages
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WORK HISTORY
Training & Development Manager @Virgin Voyages
Implement and oversee all training programs for onboard crewCollaborate closely on improving the onboarding experience for embarking crew membersDeliver training content for new hires, focusing on brand and service standardsFacilitate leadership development, performance management sessions, and ongoing skill enhancement programsOversee compliance with E-learning requirements and adherence to regulatory standardsConduct Crowd and Crisis Management training in alignment with STCW certificationSuccessfully collaborated with the Learn & Grow department to manage the ramp-up and launch of three Virgin Voyages vesselsPartnering with Learn & Grow team to develop innovative training delivery methods, including blended learning approaches combining virtual, and classroom-based training, to improve retention and engagementConsistently maintain STCW and/or any other required certifications as described in the training matrix.Conducts training and development needs assessments to identify performance gaps and implement training solutions to maximize performance.Supports and coach supervisors and managers in the facilitation of on-the-job and non-technical skills training including computer based classroom learning sessions.Support and ensure the update and maintenance of training records tracking database to ensure compliance with company and regulatory training requirements.Stay up to date with developments in training and look to utilize onboard by adapting current training delivery.Works with Senior Officers onboard to produce training programs that are satisfactory and relevant to all departments.Monitors and reviews training programs delivered onboard through questionnaires, discussions and focus groups to ensure those onboard enjoy and are engaged.
EDUCATION
Laureate University
Tourism Enterprise Management, Hotel/Motel Administration/Management
ABOUT SANDRA AGUILAR
I am a friendly and outgoing individual who thrives on connecting with others, fostering…
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