Sandip Shinde

About Sandip Shinde

I am a seasoned Technical Architect and Neo4j Expert with 20+ years of experience…

Experience

1. Associate Director Data Science

   Synechron

   Apr 2019 — Present

   Implemented Customer Journey Analytics (CJA) with Neo4j Enterprise along with custom ETL pipeline Iterative Data Modeling with Neo4j to get answers to all problem statements with effective Cypher Queries Educated and Guided other team members with Neo4j Models and Cypher Queries to write Optimized queries Work closely with Data Analytics & Data Science teams and provide them precise results for their data models & feature selection Accelerated sales, customer experience & personalization by leading vision, strategy, stakeholder management & execution for Customer Knowledge Graph (customer 360) which delivered insights & actions to various customer engagement channels Championed discovery of optimal Customer Journeys by-product managing build-out of cohort churn tool will allow product/marketing managers to compare churn benefits from different combinations of product usage 35% increased Consistent, Contextualized, Relevant, Personalized engagement for subscribers using CJA Personalized marketing/upsell of products to correct market segment with optimized customer journey paths Work closely with Neo4j & DevOps teams to configure and maintain Neo4j Environments with incident handling. Build and Deployed Data Ingestion framework using Python, JDBC using Neo4j’s native Bolt Protocol with Slack Notifications Implemented Smart IVR to redirect calls to the best agent based on call history, customer tenure, device tenure & life cycle events, and demographics with the help of Neo4j Recommendation Engine Visualize customer paths, simulate the impact of new campaigns & feature in advance, and engage customers with the most relevant content based on Content-Based Recommendation Engine for In-App Notification with Collaborative Filtering Built Churn & Retention Cohort Model along with Demographics Data and Customer Lifecycle events An active member of the Big Data Architecture team on AWS Stack implementation

Skills

• Enterprise Architecture
• Sql
• Hive
• Apache Pig
• Master Data Management
• Dimensional Modeling
• Asp.net
• Data Quality
• Big Data
• Business Intelligence Tools
• Solution Architecture
• Pentaho
• Sql Azure
• Ssas 2008
• Ssrs
• Microsoft Sql Server
• Talend
• Ado.net
• Pig
• Hbase
• Sharepoint
• Hadoop
• Ssis
• Databases
• Windows Azure
• Data Modeling
• Microsoft Office Sharepoint Server
• Web Applications
• Mongodb
• .net
• Business Intelligence
• C#
• Web Services
• Data Warehousing
• Agile Methodologies
• Architecture
• Soa
• Architectures
• Mdx