Sandip Kheni

About Sandip Kheni

Keen to contribute to Observability Products and AIOps Space.Extensive onsite/offsite Observability Tools implementation and customization experience for clients spread across various domains like Telecommunication,Energy, Banking and government sectors.Broadcom/CA Products Implementation | ITSM process transition | Servicenow admin/devlopment | ITSM process implementation | ITIL | ITAM Product architecture design and Customisation using APIs based on Customer requirements.Also have exposure designing solutions using AI chatbots like getcody,ChatGpt etc.

Experience

1. Customer Success Manager

   Hewlett Packard Enterprise

   Nov 2025 — Present · Hyderabad, IN

   Customer Success Manager at HPE-OpsRamp, specializing in helping enterprises unlock the full value of the OpsRamp platform through proactive engagement, operational excellence, and outcome-driven success strategies.In my role, I partner closely with customers to drive adoption, optimize IT operations, and ensure measurable business outcomes across hybrid and multi-cloud environments. I act as a trusted advisor, aligning OpsRamp’s capabilities with customer goals to improve observability, automation, and service reliability while reducing operational complexity and risk.I bring a strong focus on- Customer onboarding, enablement, and long-term success planning- Driving product adoption, usage growth, and value realizationManaging renewals, retention, and expansion through relationship-led engagement- Collaborating cross-functionally with sales, product, engineering, and support teams- Translating technical capabilities into clear business value for stakeholdersWith a customer-first mindset and a passion for operational excellence, I thrive at the intersection of technology, strategy, and relationship management—helping organizations modernize IT operations and achieve sustained success with OpsRamp.

Education

• BIRLA VISHVAKARMA MAHA VIDHYALAYA(GIA), V.V.NAGAR 007

  B.E., Electronics engineering

  2012 — 2016

• A.V.patel high schoo,surat

  H.S.C., Science

  2010 — 2012

Skills

• Microsoft Word
• Ca Unicenter Nsm
• Sql Server Reporting Services (Ssrs)
• Performance Management
• Ip Networking
• Customer Service
• Powerpoint
• Microsoft Excel
• Database-Driven Web Applications
• Sql Server Management Studio
• C++
• Microsoft Sql Server
• IT Service Management
• Cisco Networking
• Change Management
• Itcm
• Business Performance Management
• C
• Microsoft Office
• Sql Server Integration Services (Ssis)
• Ca at Datacenter
• Ca Spectrum
• Research
• Public Speaking
• Linux
• Ca Unicentre
• Leadership
• Marketing
• Plc Programming
• English