Sandip Dasgupta
Head - Customer Service at ACC Limited
- Role
- Head - Customer Service (East) at Acc Limited
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Experience
Head - Customer Service (East)
Apr 2001 — Present · Kolkata, IN
Technical Support Service, Customer service - Pre & Post Sales, Guiding the Customer Service team for any customer query on product or service related issues, Brand Promotion and Awareness Development, Conceptualize and introducing new innovative product & services, Imparting Technical and Skill development training for the entire Sales & Customer Service team, Selling of Premium Products, Coordinator for product portfolio between Plant & Market, etc. Presenting papers on cement and concrete technologies in various Technical forums and institutes.
Education
Institute Of Business Management and Research
Master of Business Administration (MBA)
Jadavpur University
Bachelor of Engineering (B.E.)
Skills
- Project Planning
- Negotiation
- Customer Relationship Management (Crm)
- Procurement
- Customer Retention
- Customer Service
- Team Management
- Account Management
- Team Building
- Project Management
- Customer-Focused Service
- Customer Experience Management
- Business Strategy
- Sales Management
- Customer Insight
- Customer Satisfaction
- New Business Development
- Customer Loyalty
- Customer Engagement
- Business Planning
- Operations Management
- Advertising
- Key Account Management
- Business Development
- Brand Management
- Engineering
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