Sandie Jotrina dela Cruz
Digital Solutions & Analytics Sr Manager Medical Affairs Operations @Edwards Lifesciences
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WORK HISTORY
Digital Solutions & Analytics Sr Manager Medical Affairs Operations @Edwards Lifesciences
Lead automation and SaaS adoption strategies that cut manual processes by 70% across Medical Affairs. • Partner with hospital IT ecosystems to validate readiness, resolve escalations, and ensure first-time success. • Implement a data & analytics strategy aligning BI with executive decision-making. • Coach and develop high-performing teams, driving clarity in technical depth, communication, and execution.
EDUCATION
Centro Escolar University
Bachelor of Applied Science - BASc
Centro Escolar University
Doctor's Degree, Optometry
Louisiana State University
Master of Business Administration (MBA), Business Administration and Management, General
University of Florida
Doctor of Science
University of Illinois Urbana-Champaign
Certificate, Educational/Instructional Media Design
Northwestern University - Kellogg School of Management
Executive, Digital Marketing
Cornell University
Marketing Analytics-Certificate
SKILLS
ABOUT SANDIE JOTRINA DELA CRUZ
Here\'s something nobody talks about: 70% of training gets forgotten within 24 hours.And yet most organizations keep doing training the same way, wondering why nothing changes.I\'ve spent 10+ years in the trenches of learning operations and digital transformation - leading AI adoption initiatives at Edwards Lifesciences, architecting global SaaS rollouts at Envista, and building product training programs at Sonova.What I\'ve learned: the organizations that win aren\'t the ones with the biggest training budgets. They\'re the ones that treat learning as a system, not an event.The results speak for themselves:→ 70% reduction in manual training processes→ 45% improvement in digital adoption→ 63% increase in new hire success ratesNow, AI is changing everything about how organizations train their people. Most aren\'t ready. The ones who figure it out early will have a massive advantage.That\'s what I think about. That\'s what I write about. That\'s what I speak about.If you\'re a leader trying to make sense of where learning operations are headed and how AI fits in. I share what I\'m seeing and what\'s actually working.
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