Sandhya Sivanandam
Client Success Manager | Service Delivery and Account Governance | ITIL4 | Lean Six Sigma | ITSM
- Role
- Client Success Manager at Diversified
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sandhya Sivanandam
Client Success Manager with 6+ years of experience across IT Service Management, Service Governance, and customer success within managed services environments. I specialize in driving customer satisfaction, ensuring SLA and contractual compliance, and acting as a trusted advisor to enterprise clients.In my current role, I lead strategic account management initiatives—overseeing contracts end-to-end, managing service performance, and partnering closely with cross-functional teams to deliver measurable business outcomes. I’m highly experienced in translating client objectives into actionable service strategies, resolving escalations, and improving retention through proactive engagement.With a strong foundation in ITIL practices and Service Level Management, I bring a structured, data-driven approach to service excellence. I leverage Power BI reporting and analytics to track KPIs, deliver meaningful insights, and support continuous improvement initiatives.Known for my collaborative working style, I work closely with Sales, Renewals, Support, and Delivery teams to align customer goals with organizational priorities. I’m passionate about building long-term client relationships, optimizing service delivery, and enabling growth through value-led customer success.Certifications & Skills:ITIL® 4 Foundation | Lean Six Sigma | Service Level Management | Client & Account Management | Power BI Reporting & Analytics | Service Governance | Stakeholder ManagementLet’s connect to exchange insights, collaborate, and drive impactful customer success outcomes.
Experience
Client Success Manager
Apr 2025 — Present
As a Client Success Manager, I drive strategic initiatives to enhance customer satisfaction, ensure service excellence, and support business growth. I manage contracts end-to-end, maintain SLA compliance, and build strong client relationships by serving as a trusted advisor.Ensure contractual compliance and deliver services effectively and on timeDevelop and implement strategic account plans aligned with client goalsAct as the primary interface for managed services, driving engagement and retentionProvide data-driven insights to support KPIs and customer success metricsCollaborate cross-functionally with Sales, Renewals, and Support teams to resolve escalations and improve outcomesAdvocate for customer needs internally and identify opportunities for growth through tailored solutionsLead regular business reviews and ensure SLA adherence by coordinating internal teams
Education
Annamalai University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2021 — 2022
PSG College of Arts and Science
Bachelor of Commerce - BCom, Computer applications
2016 — 2019
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