Sandhya Balasubramanian

About Sandhya Balasubramanian

Engineering & Delivery Leader with 17+ years of experience driving large-scale digital transformation, enterprise application delivery, and global technology programs across complex portfolios. Proven expertise in building and scaling high-performing engineering teams, delivering customer-centric platforms, and translating business strategy into measurable outcomes.Strong background across program and portfolio management, SAFe Agile delivery, enterprise eCommerce platforms, and AI-led transformation. Successfully delivered multi-million-dollar initiatives end to end—from strategy and roadmap definition to execution, governance, and operational excellence—consistently achieving high ROI, zero-defect outcomes, and strong stakeholder confidence.Demonstrated success in building and leading global engineering teams of 20–40+ professionals, establishing capability centers, strengthening engineering culture through upskilling and innovation programs, and driving continuous improvement through LEAN thinking, automation, and process optimization. Advocates data-driven decision-making, sustainable engineering practices, and quality- and security-by-design principles.Recent experience includes leading enterprise-wide AI transformation initiatives, delivering high-impact use cases that improved operational efficiency, enabled predictive insights, and generated significant business value, while establishing scalable governance and responsible AI frameworks.Recognized for people leadership, technology excellence, and the ability to deliver value at scale at the intersection of business, engineering, and innovation.

Experience

1. Engineering Lead - Lubricants

   Shell

   Mar 2025 — Present · Bengaluru, IN

   As Engineering Lead for Lubricants Customer Operations, spearheaded large-scale AI initiatives across the enterprise, translating strategic priorities into scalable analytics and machine-learning solutions. Drove the delivery of 40+ business-critical AI implementations that enhanced operational efficiency, improved customer outcomes, and enabled predictive, insight-led decision-making. Established robust AI operating models, ensuring governance across deployment, lifecycle management, and responsible adoption. Partnered closely with global product, operations, and technology stakeholders to embed AI into core business processes. In parallel, strengthened organizational capability by fostering an AI-driven culture through communities of practice, skill-building programs, and cross-functional collaboration, resulting in measurable business value and sustained adoption.

Education

• Kumaraguru College of Technology

  Bachelor of Technology - BTech, Information Technology

  2002 — 2006

Skills

• Business Communications
• Asp.net
• Business Analysis
• Strategic Negotiations
• Project Planning
• Visual Basic
• Team Management
• Customer Satisfaction
• Project Management
• Microsoft Excel
• Software Development Life Cycle (Sdlc)
• Requirements Gathering
• Itil
• Service Manager 9
• Agile Project Management