Sandhya Sinheli
Estimator and Customer Service Advisor @Diamond Controls Ltd
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WORK HISTORY
Estimator and Customer Service Advisor @Diamond Controls Ltd
Norwich, GB
Act as the primary point of contact for corporate customers, managing the full customer journey from first enquiry through quotation, order placement, delivery, and after-sales support, achieving 95%+ first-contact resolution• Provide expert product advice and accurate quotations to business clients, preparing estimates and cost reports with 98% pricing accuracy, reducing delays and coordinate closely with suppliers, and internal teams to track pricing, ensuring 90%+ of orders completed within SLA• Maintain accurate CRM records (ACT, Odoo) for customer accounts, quotes, orders, and service history, supporting audit readiness and data integrity• Producing and maintaining operational and financial reports while handling customer queries, improving turnaround time by 25% and consistently maintaining high customer satisfaction
EDUCATION
CMR College of Engineering & Technology
Bachelor of Engineering - BE, Civil Engineering
University of East Anglia
Master of Business Management , BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
ABOUT SANDHYA SINHELI
I am a versatile and detail-oriented professional with over 5 years of experience in Power BI Development, Business Development, Project Management Analytics, and Data Analytics. I am passionate about leveraging my Power BI skills to contribute to a Forward-Thinking team. I am actively seeking dynamic roles such as Power BI Developer, Data Analyst, Project Management Roles, Business Analyst and Business Intelligence Analyst. Open to opportunities in diverse sectors, I am flexible with both remote and on-site work arrangements.My expertise includes creating Data-Driven Solutions, developing interactive Web Applications, and utilizing Advanced Analytics to support Business Decisions. I am proficient in Power BI and DAX, SQl, Tableau, HTML, Python, ETL, CSS, KPI Metrics recording, JavaScript, Excel, Stakeholder Management, Project Management, Agile, and Prince2 Methodologies. Throughout my career, I have demonstrated strong skills in Collaborating with Cross-Functional Teams to deliver Innovative and Impactful Solutions.If you know of any opportunities or connections in the field of Data Analytics, Business Intelligence, and Visualization, I would love to connect and explore how I can add value to your Organization.Thank you for your support, and please feel free to reach out if you have any leads or would like to connect through Linkedin or email: s••••••••@gmail.com. I look forward to hearing from you!
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