Sandhya Singh

About Sandhya Singh

I am a results-driven professional with a passion for operational excellence and project coordination. Over the years, I have honed my ability to manage complex projects, streamline workflows, and collaborate with cross-functional teams to achieve business goals efficiently.I thrive in dynamic environments where problem-solving, adaptability, and proactive communication are key. Known for my organized approach and attention to detail, I bridge the gap between strategy and execution, ensuring projects are delivered on time, within scope, and to the highest standards.Beyond my professional experience, I value continuous learning, teamwork, and building meaningful relationships with clients and colleagues. I take pride in contributing to organizational success while fostering a positive and collaborative work environment.

Experience

1. Operations Team Lead

   Coretech Networks

   Sep 2022 — Present · Gurugram, IN

   As an Operations Helpdesk Lead, I specialize in driving efficiency, team performance, and client satisfaction within IT support environments. With experience managing global helpdesk operations, I lead teams to deliver seamless service, resolve escalations, and maintain strong SLAs.I thrive on building scalable processes, mentoring teams, and aligning support functions with business objectives. My focus is on streamlining operations, leveraging technology, and ensuring clients receive reliable, high-quality support every time.

Education

• Gujarat University

  Master of Business Administration - MBA, Business Administration, Management and Operations

• Veer Narmad South Gujarat University (VNSGU), Surat

  Bachelor of Arts - BA, Business/Managerial Economics