Sandhya Dileep
Quality Associate at Amazon || Ex- Tripfactory || Ex- ITILITE
- Role
- Quality Associate at Amazon
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sandhya Dileep
Working at ITILITE as Associate- Support and Resolution Centre, Graduated in Bcom TTM from Bangalore University.
Experience
Quality Associate
May 2024 — Present · Bengaluru, IN
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptionsIdentify patterns emerging in the audits and contribute to process/program improvementsProvide timely response to stakeholders on related tasks as per SOP and SLASystematically escalate problems to the relevant owners/ teams according to pre-determined processMaintain records of day to day work by updating trackers or workflow toolsMeet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarksUnderstand performance metrics for driving business goalsWork in a collaborative environment and contribute to the growth of the respective team/program.Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Education
St. Claret College, MES Road, 5th Cross, 1st Main, Sharadambangar, Bangalore-13
B com, Tourism and Travel Services Management
IIBM Institute of Business Management
Master of Business Administration - MBA, Tourism and Travel Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.