Sandhya Chainani
Infra Tech Support Analyst at Accenture
- Role
- Infra Tech Support Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sandhya Chainani
Hi there, I am a BCA graduate with 3.5 years of experience in **Major Incident Management…
Experience
Infra Tech Support Analyst
Nov 2024 — Present · Bengaluru, IN
Key Responsibilities:Reporting & Analysis: Update MyWizard daily/weekly/monthly reports, create Power BI dashboards, and prepare Excel and PowerPoint reports for incident, ticket, and change analysis.Technical Support & Troubleshooting: Resolve infrastructure issues (servers, networks, storage) and respond to tickets within SLAs.Incident & Problem Management: Coordinate P1, P2, P3 priority cases, track problem tickets, and perform root cause analysis (RCA).Change Management: Maintain and track change tickets, document changes deployed, and report on status to stakeholders.Bridge Call Coordination: Lead bridge calls during critical incidents, ensuring efficient issue resolution and stakeholder communication.Client Interaction: Provide progress updates on tickets and changes, act as the escalation point for unresolved issues.Collaboration & Documentation: Work with cross-functional teams, maintain detailed records, and update technical documentation.Process Improvement: Identify opportunities for process enhancements and ensure compliance with policies and standards.Tools and Technologies:Monitoring: ServiceNow, SolarWinds, NagiosReporting: MyWizard, Power BI, Excel, ServiceNow DashboardsCollaboration: MS Teams, Zoom, JiraInfrastructure: Windows/Linux Servers, VMware, Azure, AWS
Education
MEENA SHAH INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Bachelor of Computer Applications
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