Sandhiya R

Data Analyst | SQL | Microsoft Excel | Power BI | Workforce Management

Role
Process Lead at Firstsource
Location
Chennai, TN, IN
LinkedIn followers
500 followers

Experience

  1. Process Lead

    Firstsource

    Jun 2024 — Present · Chennai, IN

    Developed and maintained Workforce Management (WFM) dashboards to track headcount, productivity, and schedule adherence.Collected, Analysed, and validated operational and manpower data to improve accuracy in resource allocation and forecasting.Generated daily, weekly, and monthly MIS reports for management review, highlighting key performance metrics and trends.Collaborated closely with the Operations and HR teams to identify and correct data discrepancies, ensuring accuracy of reports.Used SQL queries (SELECT, JOIN, WHERE, GROUP BY) to extract and validate workforce and operational data from databases for MIS reporting.Performed data reconciliation using SQL to identify mismatches between operational systems and MIS reports.Supported dashboard development by preparing SQL-based datasets for Power BI and Excel reporting.Monitored inventory data to provide insights and conclusions supporting process optimization and cost control.Automated repetitive reporting tasks using Excel formulas, pivot tables, and Power Query, improving turnaround time by 20–30%.Assisted in data-driven decision-making by presenting findings and recommendations to management.Led a small team of reporting executives, providing guidance and ensuring timely delivery of high-quality reports.

Education

  • STUDENT AT ANNA UNIVERSITY CHENNAI

    Master of Computer Applications (MCA), Information Technology

    2011 — 2014

  • College of Engineering, Guindy

    Master of Computer Applications - MCA, Information Technology

Skills

  • Css
  • Html
  • C++
  • Php
  • Javascript

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Sandhiya R — Process Lead at Firstsource in Chennai, TN, IN | Unifers