Sandesh L

About Sandesh L

Managing APAC, EMEA & AMER Collections, WW Credit Analysis and Project Manager / Business Transformation- Expert in Business Process Re-engineering (SAP), C&C, Invoicing, RPA, Project Management, Metric Management, Tableau- Better understanding on QTC - End to End processes to ensure smooth upstream and downstream business flow- Spearheading entire AR functions by analyzing Account Prioritization for Collections, Monitor customer account details for non-payments, delayed payments and other irregularities, research and resolve payment discrepancies, generate age analysis review AR bucket performance and lead team towards proactive strategy- Team handling experience in APAC & EMEA Collections with AR exposure of $6B+ per year- Experience in handling Credit Analysis & Billing team & SME/Project teams- Involved in discussions & key negotiations for APAC & EMEA deals- Handle customer escalations/issues or audit/system queries by interacting with Sales, Customer Master, Quoting, Order Management, Credit, Billing, Cash Application, Tax, Revenue, Accounting teams, Financing, Contracts, Audit, POS, Treasury, External Agency, Compliance & Legal teams to ensure cross functional collaboration for quicker resolution- Liaise with IT, Business Processes, Tax, Order Management, Quoting, and other processes to problem solve- Involved in Monthly/Quarterly Review to identify the key business issues and “Enhancement Prioritization” with IT- Responsible for reviewing and approving BRD and FSD for all enhancements, well versed in HPQC & JIRA tools- Setup Policies, SLA’s and KPI’s by comparing with Hackett global benchmarking for all AR functions- Review Order Holds and approve based on credit limit, payment terms, past due, credit risk etc- In-dept knowledge in Billing & Credit and troubleshoot issues on daily Invoicing Job and Credit Logic on Orders- Expert in setting up E2E APAC/EMEA/LATAM Local Billing or e-Invoicing Process and handling queries on Invoices for local entities that has different Invoicing rules/requirements- Conduct Training on updated Policies, Process or System Changes to ensure team is highly proficient - Good understanding & expert in handling VAT, Sales Tax, Import Tax, GST, Withholding Tax issues and SABRIX- Great system and technical knowledge in SAP for Collections, Credit, Billing and Cash Application, QTC functions- Involved in all C&C related system changes or implementation and continuous process improvement ideas and projects that lead to process efficiency- Expert in Root cause analysis and Project Management Skills

Experience

1. Executive Manager - Credit & Collections

   Deloitte

   Dec 2025 — Present · Bengaluru, IN

Education

• Indian Institute of Management Bangalore

  Business Analytics - Science of Data Driven Decision Making , Data Science, Data Analytics, Business Analytics

• Manipal Academy of Higher Education

  Master of Business Administration (M.B.A.), Business/Commerce, General

  2009 — 2010

Skills

• Cross-Functional Team Leadership
• Project Planning
• Supply Chain
• Financial Analysis
• Leadership
• Rail
• Process Improvement
• Lean Manufacturing
• Transportation
• Six Sigma
• Strategic Planning
• Program Management
• Supply Chain Management
• Project Management
• Microsoft Office
• Logistics
• Testing
• Microsoft Excel
• Operations Management
• Change Management