Sandesh Kumar
Global Head of Openlink Operations (Cloud) @ION
Signup · Get unlimited contacts
WORK HISTORY
Global Head of Openlink Operations (Cloud) @ION
Frankfurt, DE
The role involves Management & Development of a team providing cloud operations (24X7). Strategic Planning of internal Management and control systems related to the services.Coordinating the design, deployment and support of Cloud Infrastructure for client implementation projects and production environments. The day to day role is providing direction to a global operations team and lead all critical incidents with clients & providing direction to the support teams. The role involves working directly with client base to enhance & develop service delivery. Ensuring all the required procedures, documentation, change control, system performance & stability is maintained and delivered as the agreements. Accountability for DRs, Backups, Improvements, Costs reduction & regular meetings with customers through monthly service reviews & reports. Also be part of pre-sales initiatives, staffing & cloud reporting to higher management at ION
EDUCATION
SIPS
12th Standard, English, Mathematics, Physics, Chemistry, Computer Science
UPES
Master in Business Administration, Energy Trading
SIPS
10th Standard, Science
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
SKILLS
ABOUT SANDESH KUMAR
Currently working in ION as Global Head of Openlink Operations which involves Management & Development of a team providing cloud operations (24X7). Coordinates the design, deployment and support of Cloud Infrastructure for client implementation projects and production environments. The day to day role is providing direction to a global operations team and lead all critical incidents with clients & providing direction to the support teams. Prior to above, have worked at a major electricity trading client RWE in Germany as a Business Analyst with EMIR tool implementation and testing.With over 10+ years of experience in the IT industry, have developed a comprehensive skill set in various domains including IT, ITIL, Project Management, Azure, AWS, Endur/Findur, and Support & Operations. My expertise lies in leveraging cloud platforms such as Azure and AWS to architect and implement scalable and secure solutions. I am well versed in ITIL methodologies, enabling me to streamline operations and support services. Additionally, I possess in-depth knowledge of Endur/Findur systems, leveraging them to optimize operational efficiency and enhance business processes. Also, I bring strong soft skills to the table. Being an effective communicator, able to collaborate seamlessly with cross-functional teams and stakeholders to drive project success, I thrive in fast-paced and dynamic environments, adapting quickly to evolving technologies and industry trends. With a keen eye for detail and a focus on delivering high-quality results, I consistently exceed expectations. My strong leadership abilities enable me to motivate teams, foster a positive work culture, and deliver projects within strict deadlines.As a dedicated IT professional, I am passionate about leveraging technology to drive business growth and transformation. I continuously seek opportunities for professional development, staying up-to-date with the latest advancements in the industry.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.