Sandesh Kadam
Service Manager | Customer Service Expert | Customer Relationship Management (CRM) | Network Enhancement | Warranty Cost Optimization | Project Management | Consumer Electronics | Service Policies
- Role
- Service Delivery Manager at Maple India
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Service Delivery Manager
Sep 2020 — Present · Mumbai, IN
Taking care of Apple Service Operations in Mumbai and Karnataka region. Focus on Customer Satisfaction and manage cost optimisation. Inventory Management and key role in applying Logic in maintaining Minimum Supply Quantity for daily repairs. Cost Optimisation on Spare Parts use by Technician and check Quality level. Elevate Buyback value for customers to be in the apple eco-system.
Education
University of Mumbai
Bachelor of Commerce (B.Com.), Commerce
2002 — 2005
Institute Of Chartered Financial Analyst Of India
Master of Business Administration - MBA, Business Administration, Management and Operations
Skills
- Team Leadership
- Network Design
- Broadband Networks
- Service Assurance
- Customer Satisfaction
- Network Administration
- Microsoft Excel
- Leased Lines
- Customer Service
- Operations Management
- IT Cost Optimization
- Customer Relations
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