Sandeep Thacker

About Sandeep Thacker

With more than 20+ years of experience leading enterprise IT organizations, I help…

Experience

1. Service Delivery Manager

   SAM ANALYTIC SOLUTIONS - Electric Substation and Industrial Automation

   Jun 2023 — Present · US

   Manage and oversee the execution of large-scale IT programs, including infrastructure modernization, system integrations, and enterprise cloud and network deployments. Drive digital transformation through the design and rollout of scalable, secure, and compliant technology solutions across hybrid environments.Collaborate with Cloud Infrastructure teams to architect and implement resilient and audit-ready platforms on Microsoft Azure and AWS, ensuring high availability, data protection, and regulatory compliance.Lead planning and implementation of enterprise LAN/WAN and Network Operations Center (NOC) initiatives, deploying advanced network and security infrastructure for centralized visibility, incident response, and policy enforcement.Oversee server migrations from legacy Hypervisors to VMware, with minimal downtime and complete business continuity.Implement and manage robust cybersecurity platforms including CrowdStrike, ThreatLocker, and BigFix ensuring real-time endpoint protection, patch automation, and rapid threat containment as part of daily operations.Partner with cybersecurity and compliance teams to monitor network traffic, investigate anomalies, and enforce controls aligned with ISO 27001 and NIST cybersecurity frameworks. Manage network segmentation, firewall rules, and Network Resource Groups across hybrid cloud infrastructure.Leverage NinjaOne to enhance ITSM workflows, streamline service operations, and achieve measurable improvements in SLA compliance and CSAT scores.Contribute to revenue growth and P&L success through cost optimization and multi-client service delivery strategies. Collaborate with cross-functional teams across Cloud, Development, Cybersecurity, and Operations to align technical execution with strategic business goals.Mentor and develop geographically distributed engineering teams, promoting knowledge sharing, delivery excellence, and a security-first mindset.

Skills

• Network Design
• Vendor Management
• Infrastructure
• IT Management
• Outsourcing
• IT Asset Management
• IT Strategy
• Network Security
• Managed Services
• IT Service Management
• Information Security
• Service Delivery
• Team Management
• Networking
• Telecommunications
• Itil
• Management
• Customer Engagement
• Program Management
• IT Operations
• Data Center