Sandeep S.
Technical Manager | Salesforce| Data Cloud | Agentforce & AI | 16x Salesforce certified | Certified System Architect | CRM Expert | Salesforce| Zendesk | Jira
- Role
- Salesforce Technical Manager at Truffle Consulting
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Sandeep S.
Salesforce Architect | AI-Driven Service & Agentforce Solutions | 9+ Years on the Salesforce PlatformI am a Salesforce Architect with over nine years of experience designing, building, and delivering scalable Salesforce solutions for 70+ clients across industries. My foundation is hands-on development — Apex, LWC, integrations, and platform architecture — which I now leverage to design high-impact, enterprise-grade solutions.My primary focus is on Service Cloud, AI-powered automation, and Agentforce-driven experiences, helping organizations transform customer support through intelligent workflows, natural language interactions, and data-driven service operations.I specialize in end-to-end Salesforce architecture across Service Cloud, Experience Cloud, PRM, Sales Cloud — ensuring solutions are scalable, secure, and performance-driven.Recently, I’ve been working extensively with Agentforce to build headless AI services, custom retrievers, prompt-based automations, and intelligent orchestration inside Salesforce — enabling faster resolution, smarter agents, and better customer experiences.Alongside Salesforce, I bring experience in Zendesk implementations, knowledge management, Jira automation, and AI-assisted process optimization.I’m passionate about using Salesforce + AI to solve real business problems — with strong engineering at the core and innovation at the edge.Happy to connect!
Experience
Salesforce Technical Manager
Aug 2024 — Present · IN
Education
CGC TECHNICAL CAMPUS, FACULTY OF ENGINEERNIG
Bachelor of Technology - BTech, Computer Science and Engineering
2013 — 2017
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