Sandeep Singh

About Sandeep Singh

Professional Experience Acumen and Leadership**- Accomplished and results-oriented professional with extensive experience in Delivery, stakeholder, vendor management, end-to-end SDLC (from inception to delivery) and communications- Recognized for driving operational and service excellence by aligning business strategies with changing market scenarios and mitigating risks to ensure sustained business improvements.**Operational Efficiency and Change Management**- Proven expertise in optimizing operational efficiency by defining and monitoring process parameters, implementing process improvements, and eliminating inefficiencies to enhance overall performance and profitability.**Technology and Business Integration**- Solutions-driven professional bridging the gap between business needs and technology solutions, proficient in managing and mentoring teams, and delivering training on new systems and procedures- Adept at analyzing complex business challenges, translating them into actionable solutions, and effectively communicating strategies to stakeholders.**Project Delivery and Agile Expertise**- Demonstrated ability to deliver projects with a focus on management, process improvement, and team management- Extensive experience in diverse domains, including Sales, Manufacturing, Banking, Finance, Retail, Insurance, E-Commerce, Healthcare, Media, and SAP.**Team Leadership and Talent Development**- Skilled in managing high-performing teams, recognized with multiple awards for excellence in leadership and team management- Committed to fostering a positive work environment, supporting team members in achieving work-life balance, and maintaining team morale and happiness.**Communication and Reporting**- Exceptional communicator with strong multi-tasking abilities, adept at handling complex and dynamic business environments, including tracking, status updates, and insights to support decision-making.**Key Contributions:**- Facilitated training and support for project teams to ensure skill alignment and project success- Championed a culture of continuous improvement and operational excellence by implementing innovative solutions and best practices across teams and projects- Delivered exceptional results through meticulous planning, execution, and monitoring of key projects, ensuring alignment with organizational objectives.

Experience

1. Service Delivery Manager - Salesforce

   Fujitsu

   Jan 2022 — Present · Noida, IN

   Overall end to end delivery management responsibility, including Leading Gen AI initiatives.• Heading a team of 90+ resources, along with Client Interactions scattered across geographies (US, Canada, India)• Managing team in Offshore and Onshore model, while heading Salesforce & Mulesoft global Delivery Centre - India.• Taking care of Planning, Resourcing, Staffing, budget, profit & loss, forecasting (revenue & teams), escalation handling, trainings & invoicing, in coordination with various teams.• Supporting client implementations through requirement gathering, managing expectations, along with risk & communications, while working remotely.• Responsible for setting up new delivery teams or projects.• Participating in hiring, retention & recruitment activities to ensure fulfillment of Demand v/s Supply.• Technical enablement of team members on the latest salesforce products & processes & taking care of learning & development requirements to make sure that team is updated.

Education

• Little Flower School

  9th and 10th, Maths + Science

  1999 — 2001

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor Of Engineering, Computer Science

  2004 — 2009

• Centre for Development of Advanced Computing (C-DAC)

  PG Diploma in Advanced Computing, C-DAC

  2011 — 2011

• Springer Public School

  12th, Maths + Science

  2001 — 2003

Skills

• Test Planning
• Business Analysis
• Software Quality Assurance
• Functional Testing
• Sdlc
• Quality Assurance
• User Acceptance Testing
• Testing
• Defect Life Cycle
• Html
• Hp Quality Center
• Jira
• Regression Testing
• Tfs
• Team Management
• C#
• .net
• Test Management
• Sql
• Alm
• Software Testing
• Agile Testing
• Stakeholder Management
• Project Management
• Requirements Analysis
• Databases