Sandeep Shastry

About Sandeep Shastry

Product and Automation leader with a track record of turning ambiguous customer experience problems into scalable Automation & AI driven solutions that deliver measurable business impact. Known for owning problems end to end, from defining product vision to driving execution, while leveraging data and AI signals to accelerate decision making and eliminate defects at scale. Brings global experience across NA, EU, APAC, and MENA, consistently delivering predictable outcomes, influencing senior leadership, and building systems that improve continuously. Recognized for combining deep operational insight with product thinking to drive efficiency, improve customer experience, and enable organizations to scale faster and smarter.

Experience

1. Associate Project Manager - Automation

   HCLTech

   Jan 2025 — Present

   Delivered and scaled 60+ RPA and GenAI automations in production environments, achieving hours per month in productivity gains (≈35 FTEs) and $1.2M in annualized savings across enterprise operations- Owned enterprise automation delivery and platform execution, managing capacity, releases, and utilization while sustaining >85% bot utilization through licensing optimization and cost controls- Led cross‑region delivery execution across NA, EU, and APAC, coordinating internal teams and vendors to deliver stable 2–3 month release cycles with minimal production disruption- Established structured delivery and capacity governance, managing intake, prioritization, and execution tracking to balance demand, throughput, and platform stability- Owned 24×7 ITIL‑aligned operations across CET, EST, and IST, ensuring SLA adherence, rapid incident resolution, and continuous reduction of repeat operational issues- Strengthened platform reliability and observability, implementing automated bot monitoring and health checks to improve MTTR, uptime, and operational visibility- Enhanced automation execution using GenAI and AI agents, enabling faster document processing, improved exception handling, and higher straight‑through processing rates.

Education

• Bangalore University

  Bachelor of Business Management, Business Administration and Management, General

  2008 — 2011

Skills

• Team Management
• Analytical Skills
• Business Development
• Visio
• Performance Management
• Marketing Strategy
• Product Management
• Public Speaking
• Critical Thinking
• Agile & Waterfall Methodologies
• Business Analysis
• Business Strategy
• Social Media
• Microsoft Word
• Team Leadership
• Software Testing
• Project Management
• Customer Service
• Management
• Microsoft Excel
• Powerpoint
• Training
• New Business Development
• Negotiation
• Microsoft Office
• Leadership
• Marketing
• Operations Management
• Event Management
• Regression Testing
• Strategic Planning