Sandeep Raina

About Sandeep Raina

Regional operations rarely fail because of a single issue—it\'s always a combination of slipping sales momentum, rising breakdowns, weak coordination, or loss of customer confidence.This is the exact landscape where I build transformation.For 18+ years across OTIS, KONE and Hilti, I have led multi-city sales, service, installation, and P&L operations—turning underperforming territories into disciplined, high-growth, customer-centric business units.I specialize in: Scaling NE sales engines with strong forecasting, contracting & pricing discipline Leading multi-line service portfolios with predictable uptime & technical governance Strengthening installation & project delivery across 300+ annual commissions Turning weak customer satisfaction into renewal-ready, trust-driven relationships Building high-performing sales, service & project teams in competitive markets Expanding regional footprints across emerging territories & high-rise clusters Driving EBIT, margin growth & cost control through operational disciplineAt OTIS, I rebuilt Punjab, J&K & Ladakh into one of India’s top-performing regions, delivering record NE order bookings, doubling service portfolios, and earning multiple national awards. I’ve also led large multi-city service operations units) and contributed to major North India strategic growth programs.My leadership philosophy is simple:Revenue grows when people, process, discipline, and customer experience move together.When these align, regions accelerate—fast, predictably, and sustainably.If you’re expanding market share, strengthening service performance, or unifying regional operations for predictable growth, I bring experience in building that transformation end-to-end. Sales Strategy & Target Delivery | Regional P&L Leadership | Multi-City Operations | Service Operations Management | Installation & Project Governance | Customer Relationship Management | Market Expansion | Renewal & Conversion Growth | Portfolio Management | Commercial & Pricing Strategy | Safety & Compliance Leadership | Team Building & Capability Development | Forecasting & Sales Governance | Technical Delivery Excellence | Repair & Spares Revenue Growth | Stakeholder Engagement | Multi-Line Workforce Leadership | Operational Turnaround | Performance Monitoring | Key Account Management | Multi-Region Coordination

Experience

1. Deputy General Manager Operations

   Otis Elevator Co.

   Apr 2025 — Present

Education

• Symbiosis Centre for Distance Learning

  PGDBA(SALES AND MARKETING)

  2011 — 2015

• Symbiosis Centre for Distance Learning

  Postgraduate Diploma in Business Administration, Sales & Marketing

• Shivaji University

  Bachelor of Engineering, Mechanical

  2001 — 2006

• Dewan Badri Nath

  HSSC, Non medical

  2000 — 2001

• Shivaji University, Kolhapur

  Mechanical engineering

  2001 — 2006

• DBN

  SSC, Non Medical

  1999 — 1999