Sandeep Pramanik
IT Support Leader with 18+ yrs. of experience in Support Ops, Change Mgmt & IT Service Delivery. Leading a team of high-performing individuals, driving efficient service delivery & operational excellence.
- Role
- Senior Manager - Delivery Leader, Operations at Michelin
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Sandeep Pramanik
Holds an MBA degree, a PRINCE2 (Project Management) Practitioner, ITIL Expert certified…
Experience
Senior Manager - Delivery Leader, Operations
May 2025 — Present · Pune, IN
Responsible for the IT Service Delivery for East Asia, Australia, Africa, India n Middle East.Overseeing the full lifecycle of incidents, changes, and problems to ensure service stability and continuous improvement.Aligning IT operations across E2A and AIM countries, ensuring consistent service delivery and stakeholder satisfaction
Education
Pune University
Master of Business Administration - MBA
2004 — 2006
Pune University, Pune
Master of Business Administration - MBA
2004 — 2006
Skills
- Business Intelligence
- Operations Management
- Process Improvement
- Hipaa
- Product Support
- Emr
- IT Management
- Cpoe
- Training
- Cross-Functional Team Leadership
- Crm
- Resource Management
- Project Management
- Management
- Healthcare
- Healthcare Information Technology
- Requirements Analysis
- Process Management
- Service Delivery
- User Acceptance Testing
- Outsourcing
- Client Liaison
- Team Leadership
- Leadership
- Itil V3 Foundations Certified
- Business Analysis
- Vendor Management
- Healthcare Consulting
- Itil
- Software Project Management
- Data Analysis
- Quality Assurance
- Team Building
- Change Management
- Lead a Team
- Strategic Planning
- Client Service Oriented
- Team Management
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