Sandeep Patwardhan

About Sandeep Patwardhan

Results-driven Engineering Manager with 14+ years in software engineering and 4+ years in leadership. Experienced in building and scaling platforms from 0 to 1, driving product strategy, and leading high-performing global teams. Skilled in governance, and delivering customer-focused, data-driven results. Built and led a global team of 10+ high-performing full stack engineers responsible for the Usage Platform, powering metering, entitlements, and consumption data for all Zendesk product lines Drove Agile execution excellence through capacity planning, prioritization, cross-team collaboration, and Technical Lead coaching, delivering multi-pod initiatives (Usage modernization, billing/overages) Introduced engineering governance and quality frameworks (design reviews, coding standards, on-call model, runbooks, TDD), improving MTTR by 40% Owned technical strategy and roadmaps for Usage Platform, Salesforce, and GTM systems, aligning with Product, Finance, RevOps, Sales, CS, and Marketing Led modernization of legacy systems to microservices and event-driven architectures using Kafka and AWS; delivered a unified usage API reducing redundant implementation work by 60%, and ensured enterprise-grade scalability, reliability, and performance across SDLC Established robust CI/CD and configuration governance, increasing release velocity and quality by 50% while standardizing integration architecture across custom APIs Drove revenue-impacting initiatives, including usage-based pricing, billing integration, and flexible quoting/invoicing platforms, enabling $50M+ ARR, optimizing coverage by 35%, and reducing lead routing time by 40% Redesigned real-time metering & sales operations systems, increasing throughput 4x, improving reliability from 97% to 99%, reducing integration failures, and improving automation and observability Championed tech debt reduction initiative decreasing incident volume by 45% over 12 months Open to Engineering Manager roles.Skills & Tools: Core Skills: Product Development, Roadmapping, Data-Driven Decision-making, Program Delivery, Capacity Planning, Prioritization, Resource Allocation, OKRs, Mentoring, Vendor Management Product & AI Strategy: AI-Driven Pricing, Predictive Analytics, GenAI & Agentic AI, Prototyping Full Stack tools: Python, JavaScript, HTML5, CSS3, MySQL, SQL, NoSQL, AWS/GCP, Docker, Kubernetes, Git/GitHub, CI/CD Data & Execution: Data Visualization, SQL, Agile/Scrum, Configuration Governance, Source Control, JIRA/Confluence Platform & Integration: iPaaS, REST/SOAP APIs, UI/UX

Experience

1. Salesforce Engineering Manager

   Zendesk

   Aug 2022 — Present · Santa Clara, CA, US

   Led a 7+ member cross-functional Salesforce engineering team, setting technical direction and delivering scalable Salesforce platform solutions supporting global Revenue Operations Owned the Salesforce roadmap and strategic initiatives across Sales, CS, Marketing, Finance, and RevOps, driving alignment for GTM, Lead-to-Cash (L2C) and Quote-to-Cash (QTC) processes Spearheaded CPQ strategy and delivery, including Salesforce CPQ–Zuora integration via Workato (iPaaS), SKU governance simplification, and rollout of usage-based and overage pricing models Ensured system scalability and performance across full SDLC (Apex, Triggers, Aura, Lightning Web Components (LWC), Flows, APIs) and enterprise integrations with billing, ERP, and contract systems to support end-to-end sales operations across Lead-to-Cash and Order-to-Cash; implement monitoring, alerting, and error-handling patterns for resilient data flows Established CI/CD and configuration governance using Salesforce DX, Git, Copado, Gearset, and Salto, improving release velocity and quality by 50% Integrated GTM applications such as Clari, Gong, ZoomInfo, Gainsight and Outreach with Salesforce Drove Agile delivery excellence through capacity planning, prioritization, and cross-team collaboration; coached and grew a high-performing global engineering team Implemented robust engineering governance by defining coding standards and architecture principles, conducting design/code reviews, and driving test-driven development with high test coverage Configured territory management framework in Salesforce for more than accounts, establishing geographic and account-based models that optimized sales coverage and resource allocation improving account coverage by 35% and reducing lead routing time by 40% Worked with Zuora Billing and Revenue, integrating with Salesforce CPQ via Workato/AWS to enable usage and overage-based pricing, automate billing, and improve data consistency and revenue visibility

Education

• Savitribai Phule Pune University

  Master's degree, Computer Science

  2002 — 2005

• Savitribai Phule Pune University

  Bachelor's degree, Computer Science

  1999 — 2002

Skills

• Salesforce.com
• Soql
• Visualforce Pages
• Confluence
• Jira
• Salesforce.com Development
• Apex Data Loader
• Salesforce.com Consulting
• Sdlc
• Integration
• Apex Programming
• IT Service Management
• Itil
• Cmdb
• Service Desk
• Requirements Analysis
• Solution Architecture
• Release Management
• Service Delivery
• Microsoft Sql Server
• Service Management
• Service Improvement
• Cloud Computing
• Sql Server
• Incident Management
• Consulting
• Xml
• Business Intelligence
• Sql
• Software Project Management