Sandeep Kumar Panda
Immediately join // Team Management || Risk Investigator Fraud Analysis with experience in fraud prevention and detection.|| freelancer in Excel as a Data cleaning || Power-bi ||SQL || AML KYC documents
- Role
- Operations Team Lead at Grab (Grab a Grub Services Ltd)
- Location
- Cuttack, OD, IN
- LinkedIn followers
- 500 followers
About Sandeep Kumar Panda
With over 5 years of cross-functional experience spanning Operations Management, Fraud…
Experience
Operations Team Lead
Grab (Grab a Grub Services Ltd)
Mar 2025 — Present · Odisha, IN
Led field operations for JioMart Quick Commerce, overseeing delivery partner onboarding, shift planning, and real-time tracking to ensure timely order fulfillment.Managed hub operations, including inventory checks, packaging workflows, and last-mile coordination, ensuring 95%+ SLA adherence.Handled delivery escalations, customer grievances, and partner issues to maintain seamless service and operational efficiency.Trained and supervised a team of 30–50 delivery executives, monitoring performance, route planning, and safety compliance.Collaborated with cross-functional teams (inventory, warehouse, and central ops) to streamline order dispatch and reduce operational delays.Monitored key performance indicators (KPIs) like order delivery rate, rider efficiency, and cost per order, driving process improvements.Implemented field audits and loss prevention measures, reducing shrinkage and optimizing stock flow accuracy at micro-hubs.
Education
Fakir Mohan University, Balasore
Master of Business Administration - MBA, marketing of HR
2018 — 2020
Utkal University
Bachelor of Science - BS, Computer/Information Technology Administration and Management
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