Sandeep Kumar
System Eng at TCS - Exp in L3 Application/Production support || Business Intelligence(BI)|| Informatica ||Tableau Admin || SQL || Unix || Python || Scripting|| Incident/Task Management ||Change Management || Jira
- Role
- System Engineer at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sandeep Kumar
Exp in L3 Application support || Production support || Incident Management ||Service-Level Agreements (SLA)||Change Management || Service Now || Business Intelligence(Bi)|| Informatica Power Center || Qlik view || Tableau Server ||Tableau Administration || SAP Boxi || UNIX || TDV CIS (Cisco information Server)|| Oracle SQL || PL/SQL || Scripting
Experience
System Engineer
Apr 2021 — Present · Bengaluru, IN
Installed, configured, and prepared Tableau Server, Power BI Server, and Informatica across 50+enterprise users, ensuring 99.9% uptime.• Upgraded QlikView from v12.70 to v12.80, reducing downtime by 40%.• Performed Tableau Server upgrades from 2020.1 → 2021.3 → 2023.1 → 2024.2.7, ensuring a seamlesstransition with zero data loss.• Developed automation scripts to streamline Tableau and QlikView upgrades, reducing manual effort by60% and minimizing human errors.• Resolved 95% of incidents within SLA timelines, troubleshooting server crashes, connectivity issues, anddata extraction failures across Tableau, Power BI, Informatica, QlikView, and SAP BOXI.Monitoring & Auditing:• Monitored server performance, system logs, and user activity using Splunk and Sockey, reducingsecurity risks by 35%.• Conducted weekly Ready for Business (RFB) checks for 100+ reports and dashboards, ensuring 100%availability of critical business insights.• Designed and implemented custom scripts (PowerShell, Python, Bash) to automate manual upgradeprocesses, server monitoring, and log analysis.• Automated Tableau extract refresh schedules and QlikView job monitoring, reducing operationalworkload by 50%.• Gateway Configuration: Configured and maintained Power BI gateways, enabling secureaccess for 200+ users across multiple data sources.• Reduced dashboard load time by 40% through performance tuning and data model optimization.• Provided L2/L3 support for 200+ monthly service requests, maintaining 99% SLA compliance.• Handled 10+ major and 50+ minor outages, ensuring rapid recovery and minimal business impact.• Led 20+ Technology Change Management (TCM) and Change Requests (CHG), successfully deployingupgrades and patches with zero rollback incidents.• Created and managed 50+ job schedules in Autosys, improving workflow efficiency by 25%.• Project & Task Management:• Tracked 100+ incidents and change requests using JIRA, improving task resolution time by 30%
Education
Hooghly Engineering and Technology College
Bachelor of Technology, Computer Science
k.P.S college patna
11th and 12th, Science
2013 — 2015
High school shai patna
10th
2011 — 2013
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