Sandeep Kumar Kar

About Sandeep Kumar Kar

17+ years of experience in Account Management, Technical/Product Support, and Helpdesk across domains. Skilled in Qlik Sense development, Lean Six Sigma, and process optimization. ITIL & Juniper certified with strong technical, leadership, and customer-focused expertise.

Experience

1. Manager - Jira Support (Business Systems Development)

   Hapag-Lloyd AG

   Dec 2022 — Present

   Lead and manage a team of 6 functional leads supporting the Shipping application (FIS) across the Middle East, Africa, and India sub-continent regions- Certified Qlik Sense Data Architect and Business Analyst, leveraging expertise to design and implement data-driven solutions- Successfully configured and optimized Jira Service Management workflows tailored to regional operational needs- Serve as a dedicated Qlik Sense developer, creating and maintaining multiple departmental and cross-functional dashboards to enhance business insights- Actively engage in regional project management, coordinating with stakeholders to ensure seamless delivery and alignment with business goals.

Education

• Utkal University

  Bachelor's Degree, Bachelor of Computer Application

  2006 — 2009

• Kalinga Institute of Industrial Technology, Bhubaneswar

  Engineer's Diploma, Diploma In Computer Science & Engineering

  2001 — 2004

• INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

  Master's Degree, EMBA - IT

  2013 — 2015

Skills

• Client Delivery
• Product Support
• IT Infrastructure Operations
• Pre-Sales
• IT Infrastructure Management
• IT Service Management
• Juniper Switches
• Account Management
• Service Desk Management
• Pre-Sale Support
• Itil V3 Foundations Certified
• Technical Support
• Help Desk Support
• Technology Pre-Sales
• Project Management
• Juniper Jncia