Sandeep Haldhar

About Sandeep Haldhar

Robust background of nearly 13 years, demonstrating a solid foundation in ITIL/ITSM & ITAM, Service Delivery within Web-based Applications and User Interface & User Experience Design / Development.• Currently working as Lead Software Engineer at Conduent Business Services, guiding a talented team in delivering high-quality software solutions.• Skilled in designing and implementing processes for ITIL\'s IT Service Management, including Service Portfolio Management & Offerings, Service level Management, Major Incident & Problem Management, Change management, configuration management, operations gap assessments, process modeling, process design and integration across organization.• Delivered excellent results in exceeding quality of service commitments and in resolving complex & critical system issues within set SLA involving Root Cause Analysis.• Led the transition of several applications from AngularJS to Angular 17 at Conduent Business Services, resulting in a significant enhancement in user experience and a measurable increase in application performance across multiple platforms.• Rich experience in Software Engineering roles involving end-to-end analysis, design, coding, testing, implementation of UI/UX across web & mobile applications, leveraging front-end development technologies (such as Angular, HTML5, CSS3, Boot-strap, Angular Material, TypeScript, JavaScript/jQuery).• Proficiency in accessibility standards, ensuring compliance with WCAG and 508 guidelines to create inclusive user experiences.• Demonstrated leadership in global support across offices worldwide, with a strong emphasis on team development and vendor management; people-friendly & approachable with skills in team leadership, stakeholder mgmt. and troubleshooting.• Possess clear thinking from technology perspective with strong skills to identify functional needs and transform them into technology terms; independently handled projects and collaborated effectively in team environments.• Skilled in Agile Methodology, configuration management, code reviews, with a proven track record of implementing process improvements and enhancing the software development lifecycle.

Experience

1. Lead Software Engineer

   Conduent

   Jun 2017 — Present · Noida, IN

   Driving 24*7*365 Operations and IT Service Management (including Continual Service Improvements (CSI), Service Request Management (SRM), Service Catalog Management (SCM), Service Introduction, New Service On-Boarding and Service Retirement.• Developing IT service objectives; overseeing day-to-day delivery and support of IT services, including incident management, problem management, and service desk operations; developed and managed the service delivery budget.• Monitoring SLAs, ensuring timely closure of incidents, changes & requests; resolving escalations, migrating systems to upgraded versions to maximize efficiency.• Transitioning new or changed services into operation, ensuring minimal disruption to the business.• Managing relationships with third-party vendors and service providers to ensure quality of service and value for money; identifying & mitigating risks and ensuring business continuity.• Leading and managing the projects from initiation to completion, ensuring adherence to project scope, timeline, and budget; ensuring that projects stay on track and within the defined scope.• Overseeing the management of web content across multiple CMS platforms, focusing on enhancing user experience and site performance.• Analyzing performance metrics, SEO opportunities and usability factors to drive continuous enhancements in web applications; promoting user-centered design principles.• Managing a talented team of UI designers and developers, ensuring the successful design and deployment of user interfaces for various web and mobile applications.• Guiding the complete UI lifecycle, from initial requirements gathering to user research, design, prototyping, testing, and deployment.• Formulated comprehensive SEO strategy that significantly increased organic traffic to client websites.• Boosted team productivity through the introduction of Agile methodologies.• Improved client satisfaction scores through strategic enhancements in service delivery.

Education

• GIC, Bijnor, UP

  12th

  1998 — 1999

• Mahatma Jyotiba Phule Rohilkhand University

  Bachelor's Degree

  2000 — 2004