Sandeepan Jyoti Mahanta
Senior Transition Manager @NTT DATA, Inc.
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WORK HISTORY
Senior Transition Manager @NTT DATA, Inc.
London, GB
The Senior Transition Manager is responsible for overseeing, managing and coordinating the activities of the transition team in the completion of a transition project. This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that all client requirements are met.The Senior Transition Manager also fosters a collaborative and innovative team culture focused on operational excellence.Key Responsibilities:Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues.Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities.Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client’s requirements and to plan and design the required transition process.Undertakes due diligence investigations to determine exact client requirements.Works according to standard and set project management methodologies to plan and manage the execution of transition projects.Establishes positive relationships with the stakeholders and engages with them on a regular basis.Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions.Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.Identifies resource requirements for the transition project and agree the use of the resources.Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements.Be a role model/mentor to the cross functional transition team, developing team members to grow and excel in their roles.Fosters a collaborative and innovative team culture focused on operational excellence.
EDUCATION
Bangalore University
Bachelors in Business Management (BBM), Finance
Alliance Business Academy
Executive PGPM, Finance, General
SKILLS
ABOUT SANDEEPAN JYOTI MAHANTA
Strategic and detail-oriented Senior Transition Manager with more than 18 years of total experience. Outstanding organizational, time management, planning, and problem-solving skills. Comprehensive background in all areas of service transition, project management, service delivery, incident, problem and change management ideation and execution. ITIL Certified.CERTIFICATIONS:@ Prince2 Foundation & Practitioner Classroom Training completed@ ITIL v3 Foundation Certified@ ITIL v3 Intermediate Service Operations (SO) Module CertifiedThe primary responsibility of a Service Transition Manager is to oversee, manage and coordinate the activities of a team in the completion of client transition of IT service components or a complete subset of a client IT environment from the client or existing outsourced provider to successful operation in the NTT environment. The STM ensures that transition projects adhere to all required governance processes, utilise the correct tools like ServiceNow platform, etc, and that client requirements are met.
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