Sandeep Gupta

About Sandeep Gupta

I have 23+ years of IT experience with 12+ years in ServiceNow space. A Strategic leader and a multi-faceted professional, worked in versatile areas like Program Management, Consultancy, Solution Designing, Implementation and Presales.Handle ServiceNow implementation and operations projects right from proposal to steady state.SUMMARY:1. Currently playing the role of ServiceNow Delivery Partner for multiple large accounts in Europe of annual revenue of €10+ Million and TCV is €45+ Million.2. Responsible for upselling of ~9 million Euro in 2023-24 and ~6 million Euro in 20•••53. Strong ServiceNow product knowledge: Consulting and implementation knowledge of modules like ITSM, ITOM, CSM and various industry solutions.4. Leadership Skills: Experiences of leading a team of 60+ team members for ServiceNow implementation and operations.5. Led ServiceNow programs within cost & time norms and agreed quality benchmarks; Managed strategic delivery programs and initiatives comprising reengineering of business service processes, support and enterprise applications.6. Rich onsite experience with USA, APAC and SEA clients, leading E2E delivery and identifying new business opportunities.7. At ServiceNow practice level, work on defining strategies for revenue pipelines, resource optimization and training and development of resources.NOTABLE ACCOMPLISHMENTS:1. Conceptualized and spearheaded the delivery of end-end solution (from idea to rollout) offering for Infosys. This tool generates annual revenue of ~€1 million for Infosys and cost saving of ~€200k per year for the client. Led the ServiceNow operations team to achieve the SLA compliance from 80% to 95% within 2 months of taking over the project, avoiding penalties of $15k per month.3. Led transformation for asset management program of TCV ~€1 million. Designed and delivered the vendor partners’ consolidation solution for Singapore based telecom company using ServiceNow ITSM. It was adjudged the ‘Innovation of the Quarter’ project.5. Led the ServiceNow ITSM transformation program for “most silent delivery in last 4 years” for client in New Zealand. The TCV was ~NZD 6 million. Won multiple awards for innovative ideas, problem solving, project excellence and people management.

Experience

1. Principal Consultant

   Infosys

   Jun 2008 — Present · Pune, IN

   While working in Infosys Ltd. for 17+ years, I have been involved in multiple assignment spread across different geographies and different capacities ranging from delivery partner, engagement SPOC to ITSM consultant for enterprise clients.• Delivery Management: Timely delivery of ServiceNow programs across multiple accounts, manage escalations and resolve conflicts, scope management, collaborate with project managers to define key tasks and milestones, analysing and defining project priorities, risk and risk mitigation.• Consultancy and Upselling: Revenue growth and upselling to the existing clients, working with pre-sales team as ServiceNow solution advisory from delivery team, providing consultancy for ITSM process improvements, review and approve functional design and migration plan of legacy tools.• Stakeholder Management: Collaborate with client executives, process consultants, business analysts and other teams for transformation, requirements, solutions and integrations.• People Management: Mentor the new joiners, facilitating trainings and case studies. Worked towards bringing down the attrition.• Practice level Activities: Responsible for identifying ServiceNow business opportunities with the existing clients and guide large proposal preparations, participate in demos for clients, strategizing ServiceNow trainings and recruitments.

Education

• MM Engineering College, Mullana

  Bachelor of Technology (B.Tech.)

  1997 — 2001

Skills

• Requirements Analysis
• Bmc Remedy
• Configuration Management
• Software Project Management
• Itil
• Sdlc
• Solution Architecture
• Service Delivery
• Business Analysis
• Service Management
• IT Service Management
• Pl/Sql
• Service Now
• Incident Management
• Cmdb