Sandeep Yadav

About Sandeep Yadav

A budding professional with extensive conceptual knowledge in Information Technology…

Experience

1. Security Analysis Senior Analyst

   NTT DATA

   Jun 2019 — Present · Noida, IN

   Played a vital role as an account associate team lead in handling Request Management & Incident Management Queue ensuring strict adherence to SLA. • Handling escalations and prompt resolution of issues as per requirements and updating Standard Operating Procedures with the new updates Creation of SOP’s, Quality Policy, Scripts for access management. • Reports generation for the Team’s Quality, Progress, Performance and various weekly and monthly reports. • Attending weekly meetings for the project and conduct quality audit for completed requests and incidents and reporting the status to the management to formulate future course of actions. • Ensuring updated and approved Standard Operating Procedures and Documentation being followed. • Impart training sessions for the new associates on the account. Creating and maintaining user accounts and data for client. • database for around 200K users and uploading user data for onboarding and offboarding. Working with client HR for user access creation and maintenance.

Skills

• Marketing Strategy
• Digital Marketing
• Vendor Management
• Analysis
• Management
• Project Management
• Lead Generation
• Project Planning
• Microsoft Excel
• Crm
• Strategic Planning
• Negotiation
• Brand Management
• Business Development
• Marketing Communications
• Channel Partners
• Market Research
• Microsoft Office
• New Business Development
• Team Building
• Market Planning
• Powerpoint
• Microsoft Word
• Marketing Management
• Leadership
• Business Strategy
• Sales Management
• Training
• Sales
• Marketing Research
• Team Management
• Operations Management
• Business Analysis
• Marketing
• Customer Service
• Direct Sales
• Sourcing
• Social Media
• Teamwork
• Competitive Analysis