Sandeep Verma
SAAS, Onboarding, Product support, Customer success and Artificial Intelligence
- Role
- Customer Success Manager at Virtual Binz
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Sep 2022 — Present · IN
Roles and Responsibilities:• Onboard and train new customers.• Taking care of business and enterprise account.• Designing & publishing FAQ\'s/SOP/Support articles along with the product demonstration videos on the Product support site.• Follow up on renewals.• Recommended changes, and improvements in products according to customer feedback and product analysis.• Collecting customer feedback and closing feedback loops.• Educating customers with in-app help and improving customer experience• Fulfil client needs within the deadline.• Churn management and customer retention.• Liaising with the sales team to understand customer needs• Building relationships by providing consistent value and fostering customer loyalty• Monitor customer health and identify customer churn risks.• Analyze customer data and provide feedback to different teams within the organization.• Take on special projects as needed (Paycor).
Education
University of Rajasthan
Bachelor of Commerce - BCom
2007 — 2010
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