Sandeep Singla
Fleet Operation Lead | High volume Hiring Specialist | Sourcing partner | Blue collar Hiring | Client Acquisition |Client Handling
- Role
- Fleet Operations Lead at Blinkit
- Location
- Ludhiana, PB, IN
- LinkedIn followers
- 500 followers
About Sandeep Singla
I specialize in building leadership fluency. For nearly two decades, I’ve been…
Experience
Fleet Operations Lead
Sep 2025 — Present
Fleet Productivity Management: Driving EPH (Earning per hour), login hour utilization, and order fulfillment through data-driven interventions.Rider Retention & Engagement: Implementing incentive structures, regular rider connects, and grievance redressal to maintain a motivated fleet.Operational Planning: Managing peak-hour deployment, zoning, and order load balancing based on real-time demand trends.Performance Monitoring: Daily analysis of key KPIs such as rider availability, order acceptance, SLA adherence, and delivery turnaround time.Escalation Handling: Resolving on-ground issues including rider behavior, safety incidents, and customer escalations in real time.Cross-Functional Coordination: Collaborating with city managers and central operations to ensure seamless service delivery.Compliance & Safety: Enforcing compliance with company policies, safety standards, and rider documentation.
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