Sandeep Singh
SPE || Google Adwords|| IT Helpdesk Operation||Degital Marketing||Bank operations support||B2B support|| Content Moderation || Trust & Safety policies || G-Shopping ||Ecommerce ||
- Role
- Platform Specialist at Cognizant
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sandeep Singh
Highly motivated professional with 7+ years of experience in technical support and customer service, seeking a challenging Technical Support role where expertise in troubleshooting, ticket management, and client relations can be leveraged to drive performance and achieve KPIs.
Experience
Platform Specialist
Dec 2024 — Present
Provided technical support for clients’ digital marketing campaigns, resolving issues related to Google Ads and gTech platforms.Handled queries involving ad promotion, campaign optimization, account setup, and policy compliance.Troubleshot complex platform-related issues and ensured accurate resolution within defined service levels.Worked on ticket management systems, maintaining performance against key KPIs like resolution time, quality, and client satisfaction.
Education
National Post
Master's Degree
2010 — 2013
University of Lucknow
Postgraduate Degree, Geography
2013 — 2015
NATIONAL POST GRADUATE COLLEGE LUCKNOW (UNIVERSITY OF LUCKNOW)
Master of Arts - MA, Geography
2010 — 2015
Lawrence Homan Public Inter College
High School Diploma
2007 — 2010
St. Xavier's College, Ranchi
High School Diploma
2005 — 2007
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