Sandeep Singh
Deputy General Manager
- Role
- Deputy General Manager at Tata Communications
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Sandeep Singh
Working with Tata Communications Ltd, Sr. Manager – Advanced Solution Delivery- Professional Services. Experience in Amazon Connect Delivery, Cisco UCCE Delivery, Cosmocom (Enghouse) Delivery. Consulting role on Amazon Connect, Cisco UCCE and Cosmocom. · Worked with Drishti Soft Solutions Pvt Ltd leading Engineering Services team for Hosted Contact Centre Solution as Lead Engineering Team. · Having 15+ Year’s experience in IT industry in analysis, development, testing and onsite · Completed 35 Hrs. Classroom Contact program for Program Management –PMP. · Expertise in implementation in Telecom Domain (CTI/IVR, TAPI, SIP) · Primary areas of expertise includes C/C++, VB.net, ASP.net for CTI/IVR, TAPI, SIP based development in Telecom domain. Additionally has exposure to XML, VXML, Soap, Web Services Java, SQL Server and Oracle on Databases front. · Implemented Work Force Management (WFM) to the Call Centre · Integration of Telephony services with the Banking System to provide TBS services on IVR platform using industry standard protocol. · Sound understanding of Microsoft\'s Enterprise Solutions like Active Directory, Microsoft Exchange, ISA and Cisco\'s Enterprise telephony Solution Cisco Call Manger (CCM). · Have expertise in Call centre Solutions like: Cisco Hosted Contact Center, Cosmocom. · Expertise in CRM Integration, Web Services Integration with Cosmocom/Call Center platform. Specialties: VOIP, UNIX, ISDN, Telecom Domain, Contact Center Solution
Experience
Deputy General Manager
Oct 2021 — Present · New Delhi, IN
Education
M.P. Technical University
M.C.A, Computer Science
2001 — 2004
Rajiv Gandhi Prodyogiki Vishwavidyalaya
MCA, Computer Sciense
2001 — 2004
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