Sandeep Singh
IT Support & Remote Desktop Engineer | Nexthink Certified | Skilled in Identity Security (SailPoint) & Microsoft 365 Administration | Agile & AI-Driven Professional
- Role
- Remote Desktop Engineer at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sandeep Singh
A skilled and dedicated Tech Support Engineer with hands-on experience in IT support, troubleshooting, and systems maintenance across dynamic, high-pressure environments. I began my career at Quess Corp Pvt Ltd, providing end-user technical support and resolving hardware and software issues. I then advanced to Teleperformance Global Business Pvt Ltd, where I supported a global user base and ensured smooth IT operations.Currently, I am working as a Remote Desktop Support Engineer on the payroll of PC Solution Private Limited, serving the client American Express. In this role, I provide expert-level support for system issues, application troubleshooting, VPN connectivity, and user guidance. I collaborate closely with global IT teams to deliver efficient, secure, and high-quality support services aligned with business objectives.Proficient in system upgrades, network diagnostics, incident management, and ITIL-based support processes while recognized for strong problem-solving skills, clear communication, and a proactive approach. My goal is to leverage my technical expertise and customer-focused mindset to drive IT excellence, enhance user satisfaction, and ensure business continuity.
Experience
Remote Desktop Engineer
Aug 2025 — Present · Gurugram, IN
As a Remote Desktop Engineer ( On Payroll of PC Solution), I provide end-to-end technical support for American Express users, ensuring seamless desktop operations and resolving remote IT issues efficiently. My role includes troubleshooting system, network, and application problems, configuring user environments, managing remote access and VPN connectivity, and maintaining service quality in line with AMEX’s high standards. I also collaborate with internal IT teams and stakeholders to ensure smooth issue resolution and a superior end-user experience.
Education
Panjab University, Chandigarh
Bachelor of Commerce - BCom, Business/Commerce, General
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