Sandeep Sahani
Senior Analyst at eClerx
- Role
- Senior Analyst at eClerx
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sandeep Sahani
IT Administrator with experience in managing day-to-day IT operations and providing production support. Skilled in Citrix troubleshooting, Active Directory (AD) & GPO management, and Windows Server administration. Experienced in handling live production incidents, preparing MUDs for client communication, and closing day-to-day IT tickets within SLA timelines. Strong team player with a focus on system stability, security, and continuous improvement.
Experience
Senior Analyst
Aug 2024 — Present · Navi Mumbai, IN
Managing and supporting day-to-day IT infrastructure operations- Handling Citrix-related issues and providing end-user technical support- Performing Active Directory (AD) user management, group policies (GPO), and access control- Monitoring and enforcing IT policies, security standards, and compliance- Supporting Windows Server administration, system health, and maintenance- Performing Windows patching and updates to ensure system stability and security- Handling and closing day-to-day IT service tickets related to hardware, software, OS, network, and access issues within defined SLA timelines- Preparing and sending MUD to clients in case of live production impact- Coordinating with clients and internal teams for incident communication and resolution- Troubleshooting hardware, software, OS, and network-related issues- Supporting incident management, root cause analysis, and preventive actions.
Education
University of Mumbai
Bachelor's degree, Information Technology
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.