Sandeep Raj Kanth

About Sandeep Raj Kanth

Experienced Customer Service Manager with a demonstrated history of working in the…

Experience

1. Senior Manager

   Tata Motors

   Sep 2022 — Present · Prayagraj, IN

   Headed and driven Project of Service Charter to reduce TAT of Commercial vehicles for different service types bringing down the IPTV of SSO Prayagraj.(Appreciation Certificate from SSH)(Analysis Tool Used : Power BI )• Contributed and driven Service Penetration project to improve Revenue and Job Cards from 33% to 45% as SPOC in SSO Allahabad from LY to TY.(Analysis Tools Used : Power BI)• Designed dynamic POWER BI Model for Sampoorna Seva 3.0 to improve IPTV (Incident per Thousand Vehicle) as SPOC for SSO Allahabad. Controlled and improved IPTV of SSO from 140 in FY’23 to 83 in FY’24.• Accelerated DEF business in the area by establishing 10 DEF centers and 3 DEF vans within financial year to escalate consumption from 80KL to 140KL per month.• Promoted Value Added Services (VAS) like AMC and FMS agreements with Key Account Customers of Sultanpur and Pratapgarh districts. FMS booked for more than 40 HCV vehicles in this FY’25(Accolades and Appreciation certificate by RMCC for the same)• Increased Channel Partners profitability by calculating SAR (Service Absorption Ration) for workshop and identified weaker sectors of business. Currently all workshops are having SAR more than 1.5• Area Monitored :Dealerships & TASS of Basti, Sultanpur, Amethi, Pratapgarh, Ambedkarnagar, Varanasi, Mirzapur and Sonebhadra districts

Education

• National Institute of Technology Warangal

  Bachelor of Technology (B.Tech.)

  2013 — 2017