Sandeep Panwar
Management Graduate with 16 Years of experience in Telesales, Digital Sales, Customer service, Customer Retention Learning & Development & Consultancy across the Retail/BFSI/IT/Fintech/Edtech and consultancy industry
- Role
- Head Call Center Operations at Infocrunch
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Sandeep Panwar
Management Graduate with 16 Years of experience in Telesales, Lead conversion, Digital Sales, Customer service, Customer Experience, Learning & Development & consultancy across the Retail/BFSI/IT/Fintech/Edtech/consultancy industries. Developed strong people leadership, team building and setting up new accounts with complete P&L responsibility.
Experience
Head Call Center Operations
Jun 2023 — Present · Delhi, IN
Managing the entire in-house contact center operations • Working closely with the Top Management in Making the business strategies to reduce cost,increase revenue and meeting the targets set by the Organization• Conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics• Develop Business Continuity Plans to anticipate risk and guard against business disruption in case of unforeseen events• Conduct business sanitization and audit activities helping in driving efficiency and effectiveness in the business operations. Regular sanity of Process Maps and SOPs for zero surprise operations • Assessing customer feedback, evaluating areas of improvements & providing critical feedback.• Conduct performance appraisals, Hiring, attrition management and capacity planning• Identifying performance gaps; determining training needs of employees; updating on process related information; conducting suitable training programs to enhance operational efficiencies.
Education
Institute of management education
Pgdm, Finance, General
2004 — 2006
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