Sandeep Layek

About Sandeep Layek

Experienced shift manager with a strong background in the coffee industry, skilled in team leadership, customer service, and operations management. Currently seeking opportunities to leverage my expertise and advance into an Assistant Store Manager role. Dedicated to driving team success, optimizing operations, and delivering exceptional customer experiences. Eager to contribute to the growth and success of a dynamic coffee company in an ASM capacity.\"

Experience

1. Shift Manager

   Third Wave Coffee

   May 2022 — Present · Hyderabad, IN

   Customer Service: Achieved a customer satisfaction rating of 90% or higher consistently. Increased customer retention by 15% over the past year through personalized service initiatives.•Team Handling: Boosted team productivity by 30% through effective coaching and performance management strategies. Reduced staff turnover by 5% by implementing employee recognition programs and career development opportunities.•Inventory Management and Ordering: Decreased inventory holding costs by 25% by optimizing ordering processes and minimizing excess stock. Improved inventory turnover rate by 30% by implementing efficient inventory control measures.•Training and Development: Enhanced employee performance by 25% through training programs and continuous feedback. Achieved a 90% employee satisfaction rate with training initiatives, as measured by post-training surveys.•Problem Solving: Reduced operational downtime by 20% through proactive problem-solving and preventive maintenance strategies

Education

• NSHM Knowledge Campus

  Bachelor in hotel management and catering technology (BHMCT)

  2014 — 2018

• +2 Zila School,Dumka

  Intermediate

  2011 — 2014

• S Y High School,Dalahi

  Matriculation

  2009 — 2011