Sandeep Kumar Viswanath

About Sandeep Kumar Viswanath

Strategic and data-driven Workforce Management professional with 8 years of experience in Forecasting, Capacity Planning, Scheduling Optimization, and Real-Time Operations within large-scale contact center environments.Currently serving as WFM Assistant Manager at Teleperformance, leading workforce strategy to ensure SLA achievement, productivity optimization, and cost-efficient operations.I operate at the intersection of analytics and leadership — transforming workforce data into strategic decisions that drive operational excellence. Core Expertise:• Short-Term & Long-Term Forecasting (Trend & Volume Modeling)• Capacity & Headcount Planning (FTE Modeling, Scenario Analysis)• Schedule Optimization & Shrinkage Strategy• Real-Time Performance & Intraday Risk Management• Forecast Accuracy & Variance Analysis• SLA Governance & Productivity Improvement• Stakeholder & Client Performance ReportingBeyond numbers, I focus on building scalable workforce frameworks aligned with business growth. I collaborate closely with Operations, Finance, and Leadership teams to ensure workforce strategies support both customer experience and profitability goals.I am passionate about mentoring high-performing WFM teams, driving continuous improvement, and positioning Workforce Management as a strategic business partner rather than a support function.Focused on advancing into broader Workforce & Operations Leadership roles where strategy, analytics, and people leadership converge.

Experience

1. Wfm Assistant Manager

   TP

   Mar 2026 — Present · Hyderabad, IN

   Strategic and data-driven Workforce Management professional with 8 years of experience in Forecasting, Capacity Planning, Scheduling Optimization, and Real-Time Operations within large-scale contact center environments.Currently serving as WFM Assistant Manager at Teleperformance, leading workforce strategy to ensure SLA achievement, productivity optimization, and cost-efficient operations.I operate at the intersection of analytics and leadership — transforming workforce data into strategic decisions that drive operational excellence. Core Expertise:• Short-Term & Long-Term Forecasting (Trend & Volume Modeling)• Capacity & Headcount Planning (FTE Modeling, Scenario Analysis)• Schedule Optimization & Shrinkage Strategy• Real-Time Performance & Intraday Risk Management• Forecast Accuracy & Variance Analysis• SLA Governance & Productivity Improvement• Stakeholder & Client Performance ReportingBeyond numbers, I focus on building scalable workforce frameworks aligned with business growth. I collaborate closely with Operations, Finance, and Leadership teams to ensure workforce strategies support both customer experience and profitability goals.I am passionate about mentoring high-performing WFM teams, driving continuous improvement, and positioning Workforce Management as a strategic business partner rather than a support function.Focused on advancing into broader Workforce & Operations Leadership roles where strategy, analytics, and people leadership converge.

Education

• JNTUH College of Engineering Hyderabad

  B.Tech, Mechanical Engineering

  2011 — 2015

• Sri Chaitanya Jr. College

  Intermediate, MPC

  2009 — 2011