Sandeep Kumar Paidisetti

Experience

1. Senior Executive

   Wipro

   Jan 2016 — Present · Bangalore, IN

   Career Objective:To pursue a challenging career within the organization that provides ample opportunities to learn, to contribute and where my conceptual, analytical, problem solving skills can be effectively utilizedCurrent Roles and Responsibilities:Currently role involves handling the calls and tickets in support center.Handling first level of escalations of team members.Weekly and Monthly report generating using Excel tools which helps a day to day decision making and few major decisions for top management.Coordinating continuously with employees through emails and calls to provide best solutions. Process Enhancement:Coordinating with the external Attorneys / partners for the country specific legal opinion on the immigration laws and best practices.Comparing the legal opinion with the internal policies and practices. In case of gap, communicate to the management about the corrective actions required.In case a new immigration law / regulation (any country) comes into existence - Draft and communicate to the management about the changes and their impacts on the business. In addition to this, make necessary changes in the internal practices and processes.Audit and Compliance:Regular internal audit of the process, documentation and country compliance. Interact with internal auditors in completing audits.Setting up of internal standards which are in line with the countries legal requirement.Quality Improvement:Process improvement and efficiency in delivery.Ensuring quality and no rejection of visa applications.Frequent audit of the documentation and the practices followed within the team.Increase productivity:To decrease the total cycle time taken for handling each visa application by identifying and recommending on the process improvement and take it to closure with respective team.Contributions to Employee Support Center - Evaluating the service connect tickets / calls, understand the employee issues and take proactive steps to improvement

Education

• Gvp Degree College

  B.com Computers

  2012 — 2015

• Intermediate

  CEC

  2010 — 2012

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Executive Post Graduation Diploma in Business Managment

  2016 — 2018

• Samata Degree College.

  Master of Business Administration - MBA

  2016 — 2018

• Samata College

  Master of Business Administration - MBA

• Gayatri Vidya Parishad Degree and Pg College

  Bachelor’s Degree

  2012 — 2015

• Sree Krishna Grammar School

  High School

  2010