Sandeep Kumar
Strategy & Transformation Leader | Program Management | CX & Product Strategy | Digital Transformation | MBA | AI | Ex-Deloitte UK
- Role
- Strategy & Transformation at Deloitte
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sandeep Kumar
Results-driven Program Manager with about 12 years of experience (including international…
Experience
Strategy & Transformation
May 2022 — Present · London, GB
Led a multi-track Customer Experience Transformation strategy for a leading e-commerce client, aligning customer experience goals with business KPIs to deliver a 30% uplift in customer satisfaction and a 40% improvement in site performance across core customer journeys- Led a cloud-native Application Modernization program to support the client’s digital operating model, partnering with architecture, product, and support teams to drive execution roadmaps, increase system scalability by 30%, and reduce peak-time downtime by 40%- Delivered a Fraud Detection Strategy using ML across three integrated projects, reducing fraudulent transactions by 40%, generating $2M in annual savings, and strengthening the client’s risk posture and governance through KPI-driven decision-making with senior business leaders
Education
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech, Information Technology
2006 — 2010
Alliance Manchester Business School
Master of Business Administration - MBA, Business Administration and Management, General
2019 — 2021
Indian School of Business
Executive Education, Information Technology Project Management
St. Michael's Senior Secondary School
12th , Science
2005 — 2006
St. Michael's Senior Secondary School
10th
2003 — 2004
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.