Sandeep Kumar
Co-Founder at Inventiva Soft
- Role
- Co-founder at Inventiva Soft
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sandeep Kumar
A soft-spoken guy who loves programming and has got a passion for Project management, Database designing and working on Open source VoIP technologies like Asterisk, OpenSIPS along with MariaDB/MySQL, Python, AWS.
Experience
Co-founder
Feb 2019 — Present
We help the worlds largest Multinational Contact Centers avoid customer outages on their Domestic IVR voice calls. When problems do arise we find them faster, fixing them sooner. Our AI based platform will automatically analyze the full Domestic IVR voice call path, benchmark performance and alert on every single issue. E.g. Incorrect Messaging, DTMF/Speech Intent not working, Poor MOS, Abandoned Calls. We provide an holistic view of the voice call from customer to agent using a single test and platform with no network probes. We provide IVR Discovery, Real Time IVR Regression Testing, & Load Testing on domestic IVR\'s.
Education
Indira Gandhi National Open University
Master of Business Administration - MBA
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