Sandeep Kumar
Information Systems Manager at TNM
- Role
- Information System Manager at Tnm
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Sandeep Kumar
Resourceful Service Delivery & Project Management Professional with more than 10years of experience in Information Technology - with exposure to Customized Solutions, Online Payment, Financial, Educational, Consumer Services, Telecom, Healthcare Sector domains. Extensive Experience in Application Testing Services and Quality Control, Technical Support, Application Maintenance & Production Support, Client Relationship Management, Resource management and Project Management. Extensive experience in leading and managing a team of both manual and automation QA testers, Developers. Track record of assisting in the improvement of customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Experience in having worked on RFPs, Proposals, DFD, SOWs, Requirement Analysis (functional specifications), Help Documents and Test Case Documents. Experienced in Transition Plans for new and existing services to be supported as part of Application Support and Testing Services division, inclusive of Change Management. In-depth understanding on the requirements of IT Service Operations and IT Operations Management Extensive working knowledge with Project Management, Problem management, Quality Management, Bugs Management. Possess excellent communication and interpersonal skills with ability to manage and work in a team and Quick learner and excellent team player with ability to meet tight deadlines. Possess excellent Multi-tasking abilities, negotiation skills and importance to details and experience in Conflict Resolution across teams which help in effective Project Management.
Experience
Information System Manager
Jun 2017 — Present · Lucknow, IN
Education
CGNPG, Gola Gokarn Nath, Lakhimpur Kheri
Bachelor’s Degree, English
2000 — 2003
Sikkim Manipal University - Distance Education
MBA - IT, Management Information Systems, General
2011 — 2012
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