Sandeep Francis
Senior Salesforce Delivery Lead | Salesforce Administration | Team & Project Management Expert | Salesforce Functional Consultant | Business Analyst | Adminloper
- Role
- Senior Engineering Lead at Persistent Systems
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sandeep Francis
About Me A results-oriented IT professional with over 13 years of extensive…
Experience
Senior Engineering Lead
Oct 2022 — Present · Bengaluru, IN
Key Result Areas: Leading and guiding a team of Salesforce Administrators and developers in Agile delivery, facilitating Scrum ceremonies and tracking progress through JIRA for timely sprint execution. Configuring and optimizing Salesforce environments, managing user access, security settings, and implementing automation using Flows, record types, and reports. Collaborating and aligning with business stakeholders to gather requirements and deliver scalable Salesforce solutions, while ensuring seamless service operations via ServiceNow. Maintaining and enforcing data quality, governance, and security standards through cleansing, validation, and high-volume data management using Data Loader and Workbench. Driving and implementing continuous system improvements, adopting Salesforce releases, and conducting impact analysis and user enablement training. Troubleshooting and resolving technical issues related to automation, integrations, and performance, while managing incidents and escalations via ServiceNow and Salesforce Support. Leading Salesforce administration and delivery for enterprise-scale implementations, managing end-to-end platform strategy and governance across 3+ domains including healthcare and pharma. Driving process automation and data integrity improvements, achieving up to 30% reduction in manual effort by optimizing workflows, validation rules, and security settings. Mentoring a cross-functional team of 5+ admins and developers, while coordinating multi-project execution and ensuring 100% on-time delivery of enhancements and releases. Conduct quarterly performance reviews, one-on-one mentoring, and career path discussions aligned to organizational goals. Built a growth roadmap enabling 3 team members to upskill into Senior Admin / Developer roles within 12 months. Designed onboarding playbooks and process documentation, reducing new-hire ramp-up time by 40%.
Education
MMHS Panthalampadam
10th
2003 — 2003
AMMHS Alathur
Higher Secondary
2003 — 2005
College of Applied Science Vadakkencherry
BSc - Bachelor of Science
2005 — 2008
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