Sandeep Dhaka
Technology Consultant @Infosys
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WORK HISTORY
Technology Consultant @Infosys
Chandigarh, IN
Working as Lead Role for Openreach Applications as Production Support Squad with 10 talents.
EDUCATION
DMA Meerut
PCM
Shobhit University
Bachelor of Technology - BTech
SKILLS
ABOUT SANDEEP DHAKA
Experienced Technology Lead with a demonstrated history of working in the information technology and services industry. Strong information technology professional skilled in Application Support Technologies. • 10+ years of experience Technical support, Process/Incident/Change Management, Continuous Improvement via Automations, Client Servicing, Reporting & Communication. Currently spearheading as expert Technical support lead at Infosys Limited for British Telecom projects. • Proficient at managing & leading teams for running successfully process operation & experience of developing procedures, service standards for business excellence. Currently handling team of 9 members. • A keen planner with strong background in implementing process improvements and quality initiatives for the desired performance levels and resolving performance bottlenecks. • Possess people management skills, capable of managing members having distributed skills set, ensuring judicious utilization of resources.
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