Sandeep Chauhan
Senior Manager - Customer Success
- Role
- Client Engagement Lead Sea (Pune Hub) at NielsenIQ
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
Experience
Client Engagement Lead Sea (Pune Hub)
Nov 2024 — Present · Pune, IN
Led effective customer query management initiatives, significantly reducing cycle times and enhancing customer satisfaction. • Spearheaded the NOVA project deployment, ensuring alignment with quality KPIs and operational objectives. • Cultivated a high-performance culture within the team, managing a group of 10 to optimize task allocation and workload management.Achievement:•Effective implementation of NOVA rollout across SEA markets in Pune Hub.•Three countries under my domain received spotlight of the month award recognition.•Gallup score improvement
Education
Maharaja Sayajirao University of Baroda, Vadodara
Master's degree, Mathematics
1997 — 1999
Maharaja Sayajirao University of Baroda, Vadodara
Bachelor's degree, Mathematics
1994 — 1997
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