Sandeep Bonigala

WORK HISTORY

EDUCATION

ABOUT SANDEEP BONIGALA

I’m an experienced IT Service Management (ITSM) professional with over 15 years of driving service excellence through robust Incident Management, Major Incident Response, and ITIL-aligned process governance across global enterprises. My passion lies in making complex IT environments more resilient, responsive, and business-aligned — ensuring minimal disruption and maximum value.As someone who thrives in high-pressure situations, I’ve led critical P1/P2 recovery operations, chaired global war rooms, and streamlined service workflows at organizations like Aveva Solutions, Atos, TCS, Tech Mahindra, and Wipro. I specialize in ITIL-based process optimization, SLA/KPI tracking, and stakeholder engagement across geographically diverse teams. What sets me apart is my ability to:Lead end-to-end Major Incident Management with a strong command of ITSM tools like ServiceNow and BMC RemedyDrive root cause analysis, improve MTTR, and implement continuous service improvementsInfluence and train global teams on process adherence, compliance, and audit-readinessTranslate technical complexity into clear, actionable strategy for business continuitySupport digital transformation through self-service initiatives and automation adoption I’m currently focused on opportunities that leverage my expertise in Incident & Major Incident Process Management, ideally in forward-thinking organizations, where technology and care unite to create real-world impact. ITIL V4 Intermediate Certified | Prince2 Agile Practitioner | Immediate Joiner | Open to RelocationLet’s connect if you’re looking for someone who can bring clarity, control, and calm to complex IT operations — and help shape world-class service delivery through resilient processes and people-first leadership.