Sandeep Bhardwaj
Customer Service Specialist | Customer Experience and satisfaction | ASP Management
- Role
- Deputy Manager - Csd at Transsion
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sandeep Bhardwaj
I have over 15+ years of experience in Mobility, Consumer Durable, IoT, and Telecom…
Experience
Deputy Manager - Csd
Apr 2018 — Present · New Delhi, IN
Handling Service operations for Brands - Tecno, Itel, Infinix & Oraimo (Mobility, IoT, Home Appliances & Laptops)• SPOC for all Super Distributors, Distributors, Retail & Customers across Delhi/NCR to streamline Daily Operations for providing Best Services to Customers.• Regularly monitor and improve key service metrics like Open job ageing, Resource Utilization, Cost of Service, Customer Satisfaction Score, No. of escalations, etc. and prepare accurate reports.• Ensure timely warranty payments to ASP/Franchisee.• Managing a service network along with team for service centers with focus on achieving KPI\'s (24 Hrs Installation, RWR, TAT, A-Class Consumption, CSAT, RR-deviation) & service delivery metrics. Implementing policies & procedures.• Plan and schedule periodic surprise visits to service partners for audits, education on process changes, new product information, etc.• Timely sharing with respective team on customer VOC analysis & Root cause analysis for VOC generation and its counter measures for field operations.• Ensuing timely inspection of Parts/units received at/From warehouse consignment.• Close coordination with sales team & dealers to build their confidence in Company Care customer service to enhance product sales.• Revenue Generation via Spare part and Accessories sales through various channel like – ASP, OW Distributors, Retail point & OW vendors.
Education
New Green Field School
Business/Commerce, General
1991 — 2003
NIMS
Master of Business Administration (M.B.A.), Operations Management
2012
Deshbandhu College (DU)
B.Com (Pass), Commerce
2003 — 2007
Skills
- Service Delivery
- Vendor Management
- Team Management
- Crm
- Managed Services
- Vas
- Call Centers
- Business Development
- Mobile Devices
- 2g
- Mis
- 3g
- Pre-Sales
- Wireless
- Customer Relationship Management (Crm)
- Telecommunications
- Gsm
- Management
- Product Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.